Summary
eLLMo AI’s Privacy Policy (last updated December 2025) is written in clear, accessible language and outlines the company’s approach to collecting, using, and protecting user and company data. The platform gathers both user-provided (account, company, product, payment, and communication details) and automatically collected information (usage, device, technical, and analytics data), strictly for service delivery, security, and improvement—never for sale to third parties. Data is only shared with trusted service providers for operational needs or when legally required, and is safeguarded by robust security protocols including encryption, access controls, and continuous monitoring. Users have explicit rights to access, correct, delete, export their data, and opt out of marketing communications, with requests handled via hello@tryellmo.ai. eLLMo AI is committed to GDPR compliance for international users and promises transparent communication about any policy changes.
- What information does eLLMo AI collect about users and companies? * eLLMo AI collects account details (name, email, password), company information (name, website, industry, sitemap), product and inventory data, queries and prompts, uploaded content, integration settings, payment details (processed securely), user messages, and automatically gathered usage, device, technical, AI response, events, and analytics data.
- How is my data used by eLLMo AI? * Your data is used solely to provide, improve, and secure the service, communicate with you, process payments, and comply with legal obligations; it is never sold to third parties.
- Who can access or receive my personal information? * Only authorized personnel and trusted service providers (e.g., cloud, analytics, payment, and AI partners) can access your data for operational purposes; data may also be shared if required by law, during business transfers, or with your explicit consent.
- What security measures does eLLMo AI use to protect my data? * eLLMo AI employs encryption (TLS in transit, AES-256 at rest), role-based access controls, enterprise-grade secure infrastructure, and active monitoring for threats, though no system can guarantee absolute security.
- What rights do I have regarding my data, and how can I exercise them? * You have rights to access, correct, delete, or export your data and to opt out of marketing emails; to exercise these rights, contact hello@tryellmo.ai and the team will respond promptly.