Legal

Privacy Policy

Last updated: December 2025

eLLMo AI prioritizes user privacy. This policy explains our information collection, usage, and protection practices in plain language. By using the service, you agree to these practices. Questions can be directed to [email protected].

What Information We Collect

User-Provided Information

  • Account details: name, email, password
  • Company information: name, website, industry, sitemap URLs
  • Product data: names, descriptions, URLs, competitors, catalog information
  • Inventory data: catalogs and product details from your website
  • Queries and prompts: search terms and AI analysis requests
  • Content: URLs, website content, uploaded materials
  • Integration settings: configuration for third-party connections
  • Payment information: billing details (processed securely by our payment processor)
  • Messages: feedback, support requests, chat conversations

Automatically Collected Information

  • Usage data: feature interaction, time spent, navigation patterns
  • Device information: device type, browser, IP address
  • Technical data: error messages, performance metrics, system logs
  • AI response data: generated content and insights
  • Events data: page views, clicks, session information
  • Analytics data: visitor behavior, interactions, conversion tracking

Information from Other Services

Authentication data, usage patterns, and infrastructure logs from integrated services.

How We Use Your Information

eLLMo AI uses data to:

  • Provide service functionality
  • Enhance platform capabilities
  • Maintain customer communication
  • Process payments
  • Detect fraud and security threats
  • Meet legal obligations

We don't sell your personal information. Ever.

For AI-specific practices, see our AI Policy.

Who We Share Information With

Trusted service providers — cloud infrastructure, databases, AI providers, analytics, payment processors, email services, and search services — access data solely for operational purposes. See our full Sub-processors list.

Information may also be shared when:

  • Required by law or legal request
  • A business transfer occurs (merger, acquisition)
  • You explicitly request sharing

If you're a business customer processing personal data of your own customers or employees, our Data Processing Agreement governs how we handle that data.

How We Keep Your Data Safe

  • Encryption: TLS for data in transit; AES-256 for data at rest
  • Access controls: Role-based permissions for authorized personnel only
  • Infrastructure: Enterprise-grade cloud services
  • Monitoring: Threat detection and rapid response

No system is 100% secure, and we cannot guarantee absolute security.

How Long We Keep Your Data

Data retention continues while:

  • Your account is active
  • Service delivery requires it
  • Law mandates retention

Deleted accounts result in personal information deletion or anonymization. Anonymized, aggregated data unlinked to specific users may be retained for analytics and reporting.

Cookies and Tracking

We use cookies and similar technologies to maintain login sessions, store preferences, understand usage, and improve your experience. Essential and analytics cookies support service functionality and optimization.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: View the information we've collected about you
  • Correction: Update your account information via settings
  • Deletion: Request removal of your account and personal information
  • Portability: Obtain your data in a usable format
  • Opt-out: Unsubscribe from marketing communications
  • Lodge a complaint: You have the right to lodge a complaint with your local data protection authority

Contact [email protected] to exercise any of these rights.

International Data Transfers

Data may be stored and processed internationally. Trusted providers like AWS maintain strong security measures. Where we transfer personal data from the European Economic Area or UK, we use Standard Contractual Clauses or other appropriate safeguards approved under applicable law.

Eligibility

This service is not intended for individuals under 18 or below the age of majority in their jurisdiction without legal capacity to contract.

Changes to This Policy

Policy updates will be posted here with a revised "Last updated" date. Continued use of the service after changes implies acceptance of the updated terms.

Questions?

Email: [email protected]
Website: tryellmo.ai