Privacy Policy

Last updated: December 2025

Your Privacy Matters

At eLLMo AI, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe. We've written it in plain language so you can understand what's happening with your data.

By using our service, you're agreeing to how we handle your information as described here. If you have questions, please reach out to us at hello@tryellmo.ai.

What Information We Collect

When you use eLLMo AI, you might provide us with:

  • Account details: Your name, email address, and password
  • Company information: Your company name, website, industry details, and sitemap URLs
  • Product data: Product names, descriptions, URLs, competitors, and e-commerce catalog information
  • Inventory data: Product catalogs, product details extracted from your website, and inventory information
  • Queries and prompts: The questions and search terms you submit for AI analysis
  • Content: URLs, website content, product pages, or other materials you upload or provide
  • Integration settings: Configuration settings for integrations with your website or applications
  • Payment information: Billing details (handled securely by our Payment processor - we don't see your full card number)
  • Messages: Any feedback, support requests, or chat conversations you have with our platform

When you use our service, we automatically collect some information to make things work better:

  • Usage data: Which features you use, how long you spend on different pages, and how you interact with the platform
  • Device information: What type of device and browser you're using, and your IP address
  • Technical data: Error messages, performance metrics, and system logs that help us fix problems
  • AI response data: The AI-generated content and insights created through our platform
  • Events data: Page views, link clicks, session information, and user interactions collected through our events ingestion system
  • Analytics data: Website visitor behavior, user interactions, and conversion tracking when you use our services or integrations

Information from Other Services

We also receive some information from services we use, including authentication data, usage patterns, and infrastructure logs. This helps us provide the service and understand how it's being used.

How We Use Your Information

We use your information to:

  • Provide the service: Process your requests, generate analytics, and deliver the features you need
  • Improve our platform: Understand how people use eLLMo AI so we can make it better
  • Communicate with you: Send important updates, respond to your questions, and provide support
  • Handle payments: Process your subscription payments securely
  • Keep things secure: Detect and prevent fraud, abuse, and security threats
  • Follow the law: Meet legal requirements and respond to legal requests when necessary

We don't sell your personal information. Ever.

AI-Powered Features

Our platform uses artificial intelligence to power many features. For detailed information about how we use AI, how we protect your data when using AI, and our commitments regarding AI-powered features, please see our AI Policy.

Who We Share Information With

We work with trusted service providers who help us run eLLMo AI. These companies are only allowed to use your information to provide services to us - they can't use it for their own purposes. These include cloud infrastructure providers, database services, AI providers, analytics tools, payment processors, email services, and search services.

We may also share information if:

  • We're required by law or a valid legal request
  • We're involved in a business transfer (like a merger or acquisition)
  • You explicitly ask us to share it

How We Keep Your Data Safe

We use industry-standard security measures to protect your information:

  • Encryption: All data is encrypted when it's being sent (using TLS) and when it's stored (using AES-256)
  • Access controls: Only authorized people can access your data, and we use role-based permissions
  • Secure infrastructure: We use enterprise-grade cloud services with built-in security features
  • Monitoring: We watch for suspicious activity and respond quickly to any threats

That said, no system is 100% secure. While we do our best to protect your data, we can't guarantee absolute security. Please use strong passwords and keep your account information safe.

How Long We Keep Your Data

We keep your information for as long as:

  • You have an account with us
  • We need it to provide the service
  • The law requires us to keep it

When you delete your account, we'll delete or anonymize your personal information. Some data might stay in backups for a short time, but we'll remove it as soon as we can.

Anonymized and aggregated data: We may retain anonymized and aggregated data that cannot be linked back to you or your account. This anonymized data may be used for analytics, reports, benchmarks, and platform improvement purposes. Anonymized data is processed in a way that makes it impossible to identify individual customers or accounts.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how the service is used
  • Improve your experience

You can control cookies through your browser settings, but disabling them might limit some features. We use both essential cookies (needed for the service to work) and analytics cookies (to help us improve).

Events and Analytics

When you use our services or integrations on your website, we may collect events data including:

  • Page views and navigation patterns
  • User interactions and conversations
  • Link clicks and user interactions
  • Session information and visitor behavior

This data is processed through our analytics systems and stored securely. This helps us provide insights about how users interact with your content and improve our services.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information:

  • Access: You can see what information we have about you
  • Correction: You can update your account information anytime through your settings
  • Deletion: You can ask us to delete your account and personal information
  • Portability: You can request a copy of your data in a format you can use elsewhere
  • Opt-out: You can unsubscribe from marketing emails anytime

To exercise these rights, just contact us at hello@tryellmo.ai. We'll respond as quickly as we can.

International Data Transfers

Your information might be stored and processed in countries other than your own. We use trusted cloud providers (like AWS) that have strong security measures regardless of where data is stored. If you're in the European Economic Area, we take extra steps to ensure your data is protected according to GDPR requirements.

Eligibility

eLLMo AI is not intended for anyone under 18 or the age of majority in your jurisdiction and have the legal capacity to enter into a binding contract.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

  • We'll post the updated policy on this page
  • We'll update the "Last updated" date

If you keep using the service after changes, that means you accept the updated policy.

Questions?

If you have questions about privacy or want to exercise your rights, we're here to help:

Email: hello@tryellmo.ai Website: https://www.tryellmo.ai